Terms & Conditions

1. Acceptance of Terms

By accessing rev1tech.com (or rev1tech.org), submitting a quote request, or completing a purchase, you confirm that you are at least 18 years old, have authority to bind the company or entity you represent, and agree to be bound by these Terms and our Privacy Policy.

Rev1 Technologies sells exclusively to business customers (B2B). Our products — industrial 3D printers, 3D scanners, metrology software, and engineering materials — are intended for professional, commercial, and industrial applications.

2. Orders, Pricing & Payment

All orders are subject to acceptance by Rev1 Technologies. Submission of an order or quote request does not constitute a binding contract until Rev1 issues a written order confirmation or invoice. We reserve the right to decline or cancel any order for any reason, including pricing errors, stock availability, or export compliance.

All prices are listed in US Dollars (USD) and are subject to change without notice. Promotional pricing applies only during the stated promotion period. Prices do not include applicable taxes, freight, or installation unless explicitly stated in a written quote.

• Online orders: payment is due at checkout via credit card, ACH, or approved financing
• Quoted / RFQ orders: net terms (if approved) or wire transfer per invoice
• All balances must be paid in full before equipment ships unless a credit account is approved in writing
• Overdue balances accrue interest at 1.5% per month (18% APR)

Rev1 Technologies collects Michigan sales tax on orders shipped to Michigan addresses. Out-of-state customers with a valid resale or exemption certificate should provide it prior to invoicing; exemptions cannot be applied retroactively.

3. Shipping & Delivery

Estimated ship dates are provided in good faith and are not guaranteed. Lead times for capital equipment (3D scanners, 3D printers) vary by manufacturer availability and typically range from 2 to 12 weeks. Rev1 will communicate any material delay promptly.

Risk of loss and title transfer to the buyer upon delivery to the carrier at our shipping dock (FOB Origin) unless otherwise agreed in writing. Buyer is responsible for filing freight damage claims with the carrier. Rev1 can assist with carrier claims upon request.

Inspect all shipments immediately upon receipt. Note any visible damage on the carrier's delivery receipt and photograph the packaging and product before unpacking. Notify Rev1 within 48 hours of delivery for freight damage claims; claims reported after this window cannot be honored.

Export of certain products may require a US export license under EAR (Export Administration Regulations). Rev1 complies with all applicable export laws. The buyer is responsible for import duties, taxes, and customs clearance in the destination country.

4. Returns, Refunds & Restocking

Non-hardware items (filament, scanning sprays, accessories, and similar consumable or off-the-shelf products) may be returned within 30 days of deliveryprovided the following conditions are met:

• Item is unopened, unused, and in original resalable packaging
• A Return Merchandise Authorization (RMA) number has been obtained from Rev1 prior to return shipment — contact [email protected]
• Item is securely packed to prevent damage in transit
• Return is received by Rev1 within 14 days of RMA issuance

A 20% restocking fee applies to all eligible non-defective returns. The restocking fee is deducted from the refund amount and covers receiving inspection, repackaging, and restocking labor. This fee is non-negotiable.

• All capital equipment (3D printers, 3D scanners, CT scanners, metrology hardware)
• Special orders and custom-configured products
• Opened, used, or partially consumed materials
• Software licenses (including PolyWorks and any activated subscription)
• Discontinued, clearance, or sale-priced items
• Items returned without an RMA number
• Items returned more than 30 days after delivery

Products with confirmed manufacturing defects are handled under the applicable vendor warranty (see Section 5). Defect claims must be reported to Rev1 within the warranty period. Rev1 will coordinate with the manufacturer for repair, replacement, or credit at Rev1's discretion.

Approved refunds are issued to the original payment method within 10 business days of Rev1 receiving and inspecting the returned item. Shipping costs (original and return) are non-refundable unless the return is due to a Rev1 error or manufacturer-confirmed defect.

5. Vendor Warranty Policies

Rev1 Technologies is an authorized reseller and service provider for the brands listed below. Manufacturer warranties are provided by the original equipment manufacturer (OEM) and are passed through to the buyer. Rev1 facilitates warranty claims and, as an authorized service provider, may perform covered repairs where applicable.

Warranty coverage begins on the date of delivery to the end user unless otherwise specified by the manufacturer. Proof of purchase from Rev1 Technologies is required to initiate any warranty claim.

Contact Rev1 Technologies first for all warranty matters, regardless of brand. Do not ship equipment directly to a manufacturer without an RMA number obtained through Rev1.

• Email: [email protected]
• Phone: (248) 707-2950
• Include your order number, a description of the issue, and photos or video where applicable
• Rev1 will open a case, coordinate with the manufacturer, and issue an RMA if the return is authorized

Manufacturer warranties universally exclude the following — confirm product-specific exclusions in your warranty documentation:

• Physical damage from misuse, drops, or improper handling
• Unauthorized modifications or repairs performed by non-authorized parties
• Environmental damage (flooding, lightning, fire, electrical surge)
• Normal wear on consumable components (nozzles, FEP films, build plates, calibration targets, cables)
• Damage resulting from use of non-approved materials or accessories
• Products operated outside their published environmental or application specifications

Manufacturer warranty policies are subject to change by the OEM without notice. The terms published by each manufacturer at the time of your purchase govern. Rev1 Technologies makes no additional warranty beyond what the manufacturer provides, except where Rev1 is acting as an authorized service provider.

6. Software Licenses

Software sold or resold by Rev1 Technologies is licensed, not sold. Your right to use software products is governed by the applicable End User License Agreement (EULA) provided by the software publisher. By activating or installing software, you agree to the publisher's EULA in addition to these Terms.

All software licenses are non-transferable unless the publisher's EULA expressly permits transfer. Unauthorized copying, reverse engineering, or redistribution of licensed software is prohibited.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REV1 TECHNOLOGIES' TOTAL LIABILITY FOR ANY CLAIM ARISING FROM A PURCHASE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

REV1 TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PRODUCTION DOWNTIME, OR COST OF SUBSTITUTE EQUIPMENT, EVEN IF REV1 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Rev1 Technologies makes no warranty, express or implied, beyond the manufacturer's warranty described in Section 5. Products are provided “as is” with respect to fitness for a particular purpose unless expressly represented in writing by Rev1.

8. Intellectual Property

All content on rev1tech.com — including text, images, logos, product descriptions, and code — is the property of Rev1 Technologies LLC or its licensors and is protected by US and international copyright law. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Brand names, product names, and logos of third-party manufacturers (CreatBot, Shining3D, 3DXTech, HeyGears, InnovMetric/PolyWorks, XGrids, Kings3D, Artec 3D, AESUB, and others) are trademarks of their respective owners. Use on this site is for identification purposes only and does not imply endorsement beyond our authorized reseller status.

9. Governing Law & Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any dispute arising from these Terms or a purchase from Rev1 Technologies shall be resolved in the state or federal courts located in Oakland County, Michigan, and you consent to personal jurisdiction in those courts.

Before initiating legal action, you agree to contact Rev1 Technologies in writing and allow 30 days for good-faith resolution of the dispute.

10. Changes to These Terms

Rev1 Technologies reserves the right to update these Terms at any time. Material changes will be noted by updating the “Last Updated” date above. Your continued use of our website or placement of orders after any change constitutes acceptance of the revised Terms. We encourage you to review this page periodically.